Thursday, April 23, 2009

PC Shield Deluxe 2009 is CRAP!

OK, so a couple weeks ago I finally sucked it up and bought the antivirus and antispyware software that had received good reviews wherever I looked: PC Shield Deluxe 2009. I read an ad that promised an instant rebate at time of purchase, so the software appealed not only to my wish to not have to worry about spending money on something that would be a pain in the arse, but also my yankee appreciation of a deal.

Well, this was not a deal of any sort. First, as soon as my PayPal receipt came through, it listed NO REBATE. I was charged the full amount.

Then, I downloaded the software, and my computer got really slow. OK, people, I do know that I am supposed to expect things to slow down when this stuff is cruising looking for problems, but it had become a problem just as soon as I turned the computer off and then back on to see if that would alleviate some of the slowness, set things in order, but instead the machine would not start. It just kept saying "tick tick tick tick," looking for the startup program.

So, $50 and a couple days later I had rented Tim's flesh and he had fixed my computer so it would work again, but now of course I have to redo my favorites list and all that. So what? Big deal. I can handle that. However, I am still awaiting a refund from PC Shield for the 40 bucks I paid them because do you think I am going to reinstall that software? Hardly!

Here is what I keep getting every couple days:

"Thank you for contacting PCSecurityShield's Customer Support!
Due to the recent news about the Conficker virus, we are experiencing a longer then normal response time to some of our email inquiries. If your question has not been addressed at this time please resend an email with your question to csupport@PCSecurityShield.com or contact us by calling toll free at the number listed below."

And here is what I will continue to reply, until I get my money back:

"Hi there. Thanks a lot for getting back to me. No, my problem has not beenaddressed. I downloaded your software and my computer crashed. I would likea refund for the amount of purchase, $39.99, please, and we will call it"even." (It cost me $50 to have my computer fixed. I could really use thatrefund, thank you. I will not be using your product.)"

I just want you all to know (and some of you already know me well enough to not have to be told this) that it takes a lot, I mean quite a lot, to really piss me off. I get frustrated at little things, and annoyed with various behaviors, and am perpetually cranky about the general state of how humans in Positions of Power maneuver to maintain that power and crap on the rest of us, but it really takes a lot to outright piss me off to the point I want vengeance (like I will never spend another penny at Hart's Alley Speakeasy because Sean took advantage of a mistake I made sending a private e-mail list without Bcc-ing and began to send his business ads to everyone on the list... Consider this a bad review for Hart's Alley, even though I love their old restored light fixtures and leather chairs. Too bad for me- wah.)

Anyway, I want you all to know that I consider this act of neglect on the part of PC Shield to NOT be good business, and this blog entry is a BAD REVIEW from me. At least send me an e-mail that says, "Hmm... how can we fix this?" Crap, a company that claims to have the best antivirus software cannot even get back to a customer for two weeks because of "news of a virus?"

Why do we let this crap persist when most of us are on edge, losing jobs, making less than we are worth, and all that, while the big guys are rolling in the cashola- still?

5 comments:

Anonymous said...

I totally agree. I wish i had never heard of pc shield

Roy Harrison said...

I totally agree. I thought I was paying something like $34 for a two year licence and then when the bill came through it was about $56. The package does install on Vista and does seem to sort of work, but it is very unresponsive and has no idea that it has already scanned all of my files, forever insisting that it wants to do it again. I have posted a question about its poor user interface and other issues to the help desk and I have a ticket number, but no progress after two more emails. I am considering cutting my losses and reverting to Norton, eventhough the Shield Delux contract runs for most of the next two years. I would never have bought this software if the true price had been advertised. I feel I have been totally ripped-off.

Leeschwa- MissDangerPants said...

Roy, don't just cut your losses! You can get a refund. I did. Sorry you've had to endure this crap, too!

Bonnie said...

PC Shield 2009 is TOTAL crap! 9 HOURS LATER AND MUCH AGGRO; HAD TO UNINSTALL 2009. I WILL NEVER USE THIS COMPANY AGAIN. THEIR IYOGI TECH SUPPORT SAID THEY KNOW THEY HAVE A SERIOUS GLITCH IN THE SOFTWARE THAT RESULTS IN NOT BEING ABLE TO SWITCH USERS ON THE PC WITHOUT CRASHING THE SYSTEM AND CAUSES MACHINE TO RUN EXTREMELY SLOW! THEY HOPE TO HAVE A FIX SOMETIME SOON, BUT UH? WHEN I CALLED THE BILLING DEPT THEY SAID THE IYOGI'S (DEFAULT SUPPORT) ARE NOT THE MOST TECHNICAL SO MAYBE I SHOULD TRY TALKING TO ONE OF THEIR 2ND LEVEL SUPPORT FOLKS. I SO HATE ALL OF THEM AFTER HOURS AND HOURS OF BULL AND EXCUSES. I DOWNLOADED MICROSOFT DEFENDER FOR FREE. I WAS TOTALLY RIPPED OFF TIME AND MONEY!

Dilson said...

NEVER buy any software from this piece of crap company. I Live in BRAZIL, i bought this software and then i was charged TWICE on my credit card for the same purchase. Tried the support, but forget, there is nothing in this company that deserves to be called 'support'. They have no chat support, no e-mail support, only telephoine support. I Called them from brazil, but after paying 10 minutes of an international call and just waiting for a position, i assumed i really lost 100 dollars. hope they burn in hell